DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some advantages of having an account with us:
-Quick checkout process.
-Easily view your order status and order history.
-Receive updates detailing our new releases and special promotions.
WHAT IF I FORGOT MY PASSWORD?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address.
HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) Via Stripe Payments ( an American leading payments provider )
Also we have PayPal payment option .
HOW SECURE IS MY ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW SAFE IS MY PERSONAL INFORMATION?
HOW DO I CHANGE OR CANCEL MY ORDER?
You are allowed to make changes to your orders free of charge if you notify us before we ship the order . Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are allowed to cancel orders placed, within 24 hours of making the purchase.
5% will detected from your money for bank fees .
To Cancel or change your order please do email us at : Sales@utrolley.com
WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
usually delivery take between 7 - 15 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
HOW DO I TRACK MY ORDER?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
incase you do not receive any tracking number from us after 7 days from your ordering time . please do email us at : Sales@utrolley.com
WHAT IF I Received defected item?
No worries! Contact us and we'll guide you through the process to receive a replacement .