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Refund policy

 

RETURN/REFUND POLICY

CHANGES ON ORDERS

Customers are allowed to make changes to orders free of charge if they notify us before shipping the order . Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are allowed to cancel orders placed, within 24 hours of  making the purchase.

5% will detected from your money for bank fees .

 

 

REFUND AND RETURN POLICY

We believe in our products so much that we offer a 30 day No-Hassle refund policy from the date of ordering. If you're unhappy about your purchase, send us the product back and we'll refund your money.

Process for returning an item :

Send us an email to support@utrolley.com indicating the intent to return the item. Please include the following in the email :

  • Photo/video of the item depending on the item
    • Tags and labels attached

We will respond you within 48 business hour and assist you in processing the return of the purchased item.

please note that you should return back the item(s) using a trackable shipping service to our address in Dubai/Rak  which we will be providing to you via email . 

Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable) 

  • Buyer is responsible for the return shipping cost

As soon as we receive the item as-shipped condition, we will refund and update you by email.