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SHIPPING & DELIVERY

When will my order be processed?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products.


Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday to Friday. Orders will be Shipped within 2-4 business days from the order date. Please note that we don't ship on weekends.

How long will it take to receive my order?

You will receive your order within (1-2) weeks time from the date of  shipping .

we have option to deliver your order within 2-3 days ( please write us an email so we can provide you with special delivery rate ).

 

Due to Covid-19 our dispatch and delivery may take longer than usual , if your order hasn't arrived within the above specified delivery period,  please get in touch with our customer service team who will resolve the issue for you.

Our Online Customer Services Team are available to help with questions you might have at :

support@utrolley.com 

 

Will I be charged with customs and taxes?


The prices displayed on our site are tax-free in US Dollars and your local currency , which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

If there is any taxes charges we request you politely to bear this small cost . please be patient  in case there is any delays caused by the customs office in your country since it is out of our hands, and if the shipment got in hold for more than 25 days we will issue you a refund or send you a replacement .

For further details of charges, please contact your local customs office.

Best Regards,

Utrolley Logistic Team.